Privacy Policy

Last updated: [Effective date — e.g. 24 June 2026]

This Privacy Policy explains how [Company Legal Name] (“Dacoo”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you use the Dacoo omnichannel customer-communication platform (the “Service”). Dacoo is based in the Republic of the Union of Myanmar with its registered office at StartCity, Thanlynn, Yangon.

We handle personal data consistent with applicable Myanmar law, including the Law Protecting the Privacy and Security of Citizens and the Electronic Transactions Law, and with good international data-protection practice.

1. Who We Are

Dacoo provides a unified platform that connects messaging channels such as Facebook Messenger, Viber, TikTok, Telegram and email into a single dashboard. For data you collect about your own End Customers, you act as the controller and Dacoo acts as your processor. For data about your account and your use of the Service, Dacoo acts as controller.

2. Information We Collect

  • Account and profile information: name, business name, email address, phone number and login credentials.
  • Billing information: plan, transaction records and payment status (card details are handled by our payment providers, not stored by us).
  • End Customer communications: messages, contact details, attachments and conversation history that pass through Connected Channels you link.
  • Usage and log data: features used, actions taken, timestamps and diagnostic information.
  • Device and technical data: IP address, browser type, device identifiers and cookies.

3. How We Collect Information

  • Directly from you when you register, configure the Service or contact us;
  • Automatically through your use of the Service, including cookies and similar technologies;
  • Through Connected Channels and integrations you authorise, which transmit messages and contact data to the Service.

4. How We Use Your Information

  • To provide, operate, maintain and secure the Service;
  • To process subscriptions and payments;
  • To provide AI-assisted features such as suggested replies and follow-up reminders;
  • To communicate with you about your account, updates and support;
  • To analyse and improve the Service;
  • To comply with legal obligations and enforce our Terms.

5. Legal Basis and Consent

We process personal data where you have given consent, where processing is necessary to provide the Service you requested, to comply with a legal obligation, or for our legitimate business interests in operating and improving the Service. Where required, you are responsible for obtaining consent from your End Customers.

6. How We Share Information

  • Service providers and subprocessors who host infrastructure, process payments or provide analytics, under confidentiality obligations;
  • Connected Channel providers (e.g. Meta, Viber, TikTok, Telegram) to deliver and receive messages you send;
  • AI service providers that process content to generate features, under appropriate safeguards;
  • Authorities or third parties where required by law or to protect rights and safety;
  • A successor entity in connection with a merger, acquisition or sale of assets.
  • We do not sell your personal data.

7. International Data Transfers

Some of our providers may process data outside Myanmar. Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection consistent with applicable law.

8. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce agreements. When data is no longer required, we delete or anonymise it.

9. Data Security

We use technical and organisational measures to protect personal data, as described in our Security & Data Protection statement. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us at [privacy@dacoo.com].

11. End Customer Data

When you use Dacoo to communicate with your End Customers, you are responsible for handling their personal data lawfully, including providing your own privacy notice and obtaining any necessary consents. Dacoo processes that data on your behalf and according to your instructions.

12. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

13. Children's Privacy

The Service is intended for businesses and is not directed to children under 18. We do not knowingly collect personal data from children.

14. Third-Party Links

The Service may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Policy from time to time. We will post the updated version and revise the “Last updated” date above, and notify you of material changes through the Service or by email.

16. Contact Us

For questions or requests about this Policy or your personal data, contact [Company Legal Name] at [privacy@dacoo.com] or by post at StartCity, Thanlynn, Yangon.